State Farm® Insurance Agent Matt Gardner

"Hey, KaSheena! I'm happy to hear that you found the conversation informative and helpful. It's great to know that you felt supported and received valuable information. If you have any more questions or need assistance in the future, feel free to reach out. Thanks for choosing us!"

"Thank you, Don! I'm happy to hear that you found our service courteous and patient. Understanding your needs is important to us. Let us know if there's anything else we can assist you with!"

"Thank you for your review, Tammye! I'm happy to hear that you've had such a positive experience with our office. It's wonderful to know that our team has been courteous and reliable in providing the guidance you need for your home and auto insurance. We’re here to help with anything else you might need!"

"Thank you for your review, Bradley! I'm happy to hear that Jack provided you with excellent assistance and that everything was resolved to your satisfaction. We appreciate your feedback and are here if you need anything else!"

"Thank you, Martin! We appreciate your feedback and are here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"

"Thank you for your review, Andrea! I'm glad to hear that Brian was able to provide you with a pleasant and professional experience. It's wonderful to know that he addressed your questions and concerns, making you feel valued and respected. We're committed to ensuring you and your family feel secure with us. If there's anything else we can assist you with, just let us know!"

"Denise, I apologize that your experience with State Farm seems to be unfavorable. When you contact our office we are able to give you a quote for your insurance, once you agree with the quote we then submit the application for insurance to our corporate underwriting department. Corporate underwriting then reviews the applications to assure that the application information is accurate. There are sometimes findings within our corporate underwriting department that may positively or negatively influence the rate. In your case after inspection of the home the siding type was changed and updated by the underwriting department which caused a negative influence in your rate. The billing error that you are addressing was due to a miscommunication of the effective date of your home policy. Your home policy was submitted effective 3/28/2025 and after review of the notes it shows that you wanted the effective date of your home policy changed to 5/5/2025. This is a policy change that is submitted to our corporate service department. It takes time for the change to be processed by corporate and then communicate with the billing department as to what needs to be charged for the home policy. Once this is processed you will receive a credit on your bill for any premium that is owed toward your home policy that you have paid. I see in my system that there has been constant communication with my office representative Nick in regard to your concerns. He has been clearly communicating with you via email and phone with prompt updates. We do not charge late fees on our billing accounts. Notes on your account show that the Drive Safe and Save Beacon was delivered to you on 5/9/25. You stated that you did not receive the beacon so we re-sent one directly from our office on 5/30/2025. We will send another one out to you today so that you can set up the Drive Safe and Save beacon to keep your discount. My team of 14 licensed insurance professionals is very responsive and her to assist you with whatever you need. Thank you for your business!!"

"Thank you, James! I'm happy to hear that you had a positive experience with our team. We appreciate your recommendation and are glad to have you as part of the State Farm community. If you ever need anything else, feel free to reach out!"

"Thank you for your review! I'm happy to hear that Nick was able to assist you so effectively and address your concerns with patience. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"

"Thank you, Tom! I'm happy to hear that Matt made the process smooth and efficient for you. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"

"Thank you for your review, Kevin! I'm happy to hear that Owen was able to assist you efficiently and get your policy set up quickly. Our team is dedicated to providing knowledgeable service, and it's great to know we met your expectations. If you have any more questions or need further assistance, feel free to reach out!"

"Thank you, J W, for your wonderful feedback! I'm happy to know that you've felt well taken care of over the years and that our team has been easy to work with. Your loyalty means a lot to us. Let us know if there's anything else we can do for you!"

"Thank you, Dehay! I'm happy to hear that Julie made your experience smooth and enjoyable. She truly is a valuable part of our team. If you need any further assistance or have questions in the future, feel free to reach out. Thanks for choosing us!"

"Thank you for your review, Sue! I'm happy to hear that Amie was able to assist you promptly. We strive to provide outstanding customer service, and it's great to know we're meeting that goal. Let us know if there's anything else we can do for you!"

"Thank you, Diane, for sharing your experience! I'm happy to hear that Amie has been such a valuable resource for you, assisting with questions, quotes, and billing issues. We appreciate your kind words and are here for any future needs or questions you might have."

"Thank you, Sheryl, for sharing your experience! I'm glad to hear that Jack was able to assist you with your questions and that you found him professional and pleasant to talk with. We appreciate your feedback and are here to help with any future needs or questions you may have!"

"Thank you, Michael, for your wonderful feedback! I'm glad to know that you found the experience both professional and comfortable. It's important to us that our interactions are relaxed and attentive. If you have any questions or need further assistance, feel free to reach out anytime!"

"Thank you, Kesha, for sharing your experience! I'm glad to hear that Owen provided you with exceptional service. We appreciate your feedback and look forward to assisting you with any future insurance needs. Feel free to reach out anytime!"

"Thank you, Christine! I'm glad to know you appreciate our service. Our team is dedicated to being available and helpful whenever you need us. If you have any questions or need further assistance, feel free to reach out."

"Thank you, Jenny, for sharing your experience! I'm happy to hear that Jack provided you with exceptional service and clear information. His professionalism and patience are truly valued, and I'm grateful to have him on our team. If you have any more questions or need any other assistance, please don't hesitate to reach out."

"Thank you, Jeffrey, for your kind words! I'm happy to know you appreciated the service and attention you received. Our team is dedicated to providing respectful and attentive service to everyone."

"Thank you, Carolyn, for your wonderful feedback! I'm happy to hear that Jack has been so helpful and amazing in assisting you. We're here to help with any of your insurance needs, so feel free to reach out anytime!"

"Thank you, Allen, for your kind words and recommendation! I'm glad we could assist you in finding the right policy. If you have any more questions or need further assistance, feel free to reach out."

"I'm happy to hear that Amie was able to assist you, Anna! Your satisfaction is important to us, and we're here for any further needs. Thank you for your feedback!"

"Thank you, Gary, for sharing your experience! I'm happy to hear that Jack provided you with such professional and kind assistance. We appreciate your feedback and are here to help with any future needs or questions you may have."